Shipping Policy

Shipping rates and delivery estimates

Shipping is calculated in the shopping cart based on the shipping address entered, using the latest shipping rates from the selected carrier(s).

Customers local to the Adams/Watertown/tri-county area may also select the “in-store pickup” option at checkout, which is free. Orders may be picked up from the cheese shop anytime during normal business hours.

Shipment processing time

All orders are processed within one week.

To assure quality and safety of perishable goods, shipments are typically sent out Tuesdays, with occasional exceptions for holidays and other scheduling issues, to allow orders to arrive in a timely manner. For this reason, we only ship to addresses within the United States.

Orders placed after 5:00 PM Eastern Time on Monday may be held until the following shipping week.

No shipments will be made on or preceding dates when the chosen carrier is closed for holidays. Please check our blog and social media, or give us a call or email in advance to confirm our shipping dates prior to holidays.

We may choose to reject or delay shipments at our discretion during warm or extreme weather, particularly orders being sent to areas with warmer climates.

Shipment to P.O. boxes or APO/FPO addresses

We can ship to P.O. boxes only if a USPS shipping option is selected. However, we strongly advise against it in most cases as orders containing perishable foods need to be refrigerated immediately upon receipt, and we cannot guarantee the safety or quality of food after delays from picking up packages being held for pickup.

We are unfortunately not able to ship to APO/FPO addresses at this time.

Shipment confirmation and order tracking

Once your order has shipped, you will receive a shipping confirmation and tracking number by email.

Damages

The Adams Cheese Shop is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier or our support team directly to file a claim. Please save all packaging material and damaged goods before filing a claim.

The Adams Cheese Shop is not liable for any products damaged due to missed deliveries, late pickups, etc. by the receiver.

Perishable items shipped during times of seasonal warmth and/or to areas with high average temperatures are shipped entirely at the risk of the customer. No guarantees are made, and these orders cannot be refunded for any reason. This includes any spoilage due to carrier delays, shipments that are not retrieved and refrigerated immediately upon delivery, or for any other reason.

Returns Policy

For information on returns, how to start the return process, who is responsible for the cost of shipping a return, where customers should send the return, and other details on what to expect when making a return or exchange, including information on how long returns take to process and when customers can expect to see a full refund, please read our Return Policy in full.

For more information, email support at andrew-at-disilvestrocheese-dot-com or use our contact form.